What We Collect and Why It Matters
When you open an account, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also collect transactional data each time you deposit or withdraw, including the wallet reference number
-
1
and timestamp. Device data — your browser type, operating system, and IP address — is logged automatically to protect your account from unauthorised access. We use this data to process your transactions, verify your identity, and keep your account secure. We do not sell your personal
-
2
data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial rules in your region, while device logs are cleared on a rolling basis. If you close your account, we will delete or anonymise your personal
-
3
data within a reasonable period, except where retention is required by law. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.